Event Terms and Conditions
Agreement between us
This agreement is governed by UK law and the jurisdiction of the English courts.
It is important to check the email confirmation when you receive it to confirm that all the details are exactly as you expected. In the event of a discrepancy, please contact us immediately as it may not be possible to make changes later on.
The information, including prices, shown on our website or on the website of a third party (for example Ticket Tailor) may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the information and prices at the time of loading, regrettably errors do occasionally occur and we reserve the right to alter our pricing and terms as necessary.
It is your responsibility to ensure that you are in possession of all the required travel and health documentation needed before departing for an event hosted by us. We cannot accept liability if you are refused entry into any country or onto any transport due to failure on your part to carry the requited documentation.
It is your responsibility to ensure you obtain the required insurance cover once your booking has been confirmed by us. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
Paying for an event
Your place at an event is not confirmed until full payment has been made. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you.
Cancellation by you
- If we are able to resell your ticket at the same price, we will reimburse the associated cost to you in full less any transactions fees we incurred when receiving the payment and/or will incur when processing the refund.
- If we are able to resell your ticket at a lower price, we will reimburse the resale value to you less any transactions fees we incurred when receiving the payment and/or will incur when processing the refund.
- If we are not able to resell your ticket, we may be unable to offer you any reimbursement however please contact us to discuss what might be possible. This may depend on whether third party costs have been paid or committed to.
Cancellation by us
Making a donation
Donations can be made through our website using a credit or debit card or via a CAF Bank account. Local charges may apply and, for further details in this regard, please contact your bank or building society.
Your credit/debit card details or bank account details will not be transferred to us but only a) to the credit/debit card company directly, b) to the mandated payment service provider (i.e. Stripe) in charge of processing the payment with the respective credit/debit card company or c) to CAF Bank.
Upon receipt of the donation, the donor will receive an email confirmation of their donation as required to qualify for tax-deductibility in certain jurisdictions.
Participants shall pay for a booking or donation online unless under extraordinary circumstances.
Participants shall use a credit or debit card (such as Visa or MasterCard). Our chosen payment service provider is Stripe. The validity of the customer’s payment card is verified by Stripe. Payments may be refused for a number of reasons including a stolen or blocked card, credit limit reached or incorrect details entered. In the event of a problem arising, the customer should contact their bank first and then contact us (firstname.lastname@example.org) to confirm the reservation and payment method.
Data Collection, Protection and Confidentiality
Please refer to our Privacy Notice.
Please also note that participants may occasionally choose to share comments of a personal nature during group sessions. In the event you are party to such personal information, please ensure you maintain others’ confidentiality.
Applicable law and jurisdiction
To contact us, please email email@example.com or phone +44 (0) 7834 626426.